Frequently Asked Questions
Please scroll down the page for more information on the Microsoft Student Select Software and the Adobe Student Software.
Q. What happened to the other products that Lapshop used to sell - Notebooks etc?
A. Lapshop Online has refocused on the supply of student focused software. However we are advertising a limited number of notebooks and offerings still. A bigger range of notebooks and associated accessories are still available through our physical stores at the University of Canterbury and WINTEC. Click Contact Us for their location and contact numbers.
Q. Can only tertiary students purchase product from this site?
A. Lapshop has been designed with the student in mind. However all products (with the exception of Microsoft's Student Select product and other selected 'Student' products) are available to all students and staff of NZ's educational institutions. Please read the details of the product closely to see if you are eligible to purchase it.
Q. What is your standard delivery time?
A. Standard delivery timeframes are 4 - 7 working days (subject to stock availability). If your order (or a component of your order) will take longer to fulfill, a member of our sales team will contact you with revised delivery information. If your order is going to a rural delivery address, please allow for an extra few days for this to be delivered.
Q. What happens if I want to cancel my order?
A. Of course we understand that sometimes you change your mind, so your order can be cancelled at anytime (before opening/using goods). However, if you have paid by credit card there will be a cancellation fee of $10 as it still costs us the transaction to do this.
Microsoft Student Select Program Information
Overview
The Microsoft Academic Student Select program provides tertiary students and staff the ability to purchase Microsoft products at deeply discounted prices.
To participate in the Student Select program through the Lapshop, your tertiary institution must have signed up with Microsoft (please see Student Select page for a list of currently participating tertiary institutions) AND your tertiary institution must have authorised Lapshop to sell this product to their students and staff on their behalf.
Acceptable Use of Student Select
If you are a current tertiary student taking at least one course for credit the Student Select program allows you to purchase licenses and media for installation on your personal computer. Certain restrictions apply. These products can only be sold to tertiary full-time and part-time students upon presentation of a valid student ID card. Tertiary Staff Members are now eligiable to purchase this software.
Microsoft Student Select Licenses FAQ's
Q. Who is allowed to purchase a Student Select License?
A. In order to purchase a Student Select license you must be a full or part-time tertiary student. You must have been issued a tertiary student ID card as proof of your student status, before you can purchase from this site. Tertiary Staff Members are now eligiable to purchase this software.
Q. Is this a complete version of the software?
A. Yes. The software itself is identical to the full retail package. What it does not include is the retail packaging (the box and installation instructions) or manual.
Q. Does the license come with media?
A. The program offering has both a license and media cost. The media (CDs) for these products contain the unique product authorisation key necessary to install the software. For that reason every license must be sold with a copy of the media.
Q. Can I install the software on more than one computer?
A. No. You are allowed to install and use only one copy of the software license you have purchased.
Q. Can I buy a second license for another computer?
A. No. You can purchase only one Student Select License per version of a software product.
Q. Can I continue to use the software when I leave the tertiary Institution?
A. You own the software in perpetuity. You can continue to use it even when you leave the tertiary institution.
Q. Can I upgrade my licensed software?
A. Yes. While you are a University student you are allowed to purchase a copy of any new versions of offered products as soon as they are made available to program participants. If you are no longer a registered student you may upgrade your software under the same terms and conditions as any other retail user.
Q. What is required of me when I purchase a Microsoft Student Select License?
A. You must present a valid tertiary student ID card before the transaction can take place. In order to maintain complete records, you will also supply your name, address and telephone number. You will be given a Microsoft Student Select License Agreement as well as a copy of Microsoft Product Use Rights to read and sign. If you are a staff member, you must supply us with your staff ID number and staff email address.
Q. Q. Can staff buy the software?
A. YES! Staff members are now eligible to purchase the software through the Student Select program.
Q. Is the software available in languages other than English?
A. No, software offered through Student Select is only in English.
Q. What happens to the software I purchase when I leave the University?
A. Students are not required to uninstall software packages obtained through Student Select upon graduating or leaving the University. Once a license is purchased it becomes the property of the student and will not be terminated or expire by virtue of the termination, suspension or other interruption of your status as a student. In addition, a license cannot be transferred to another person.
Q. Can I purchase Software Assurance?
A. Software Assurance is not an offering available under the Student Select Program.
Q. How do I activate my Microsoft Student Software?
A. Activation keys are located on the back of the packaging of your genuine Microsoft Student CD.
Adobe Student Edition Software FAQ's
Products
Do students and teachers need a code to activate the product for use?
Yes, you need a serial number before you can install the software. You must request this from Adobe by online registration with proof of your eligibility. Instructions located inside the box.
Can students and teachers return or exchange this product?
No, the product cannot be exchanged or returned. For this reason, please verify before purchasing whether you are an eligible user.
Which products are available as Student Edition software?
You can view the eligible products here: Adobe Student and Teacher Editions
Do you need to provide evidence of eligibility?
Yes, you must apply for a serial number from Adobe by e-mail or fax and include proof of eligibility with your application. This process can take up to 72 hours.
What is the difference between education and student/teacher product?
Student and teacher product is verified post purchase and ONLY for students and teachers. Education product is available for anyone with education ID and comes with a serial number ready to use.
Do Adobe® Student and Teacher Editions have restricted functionality?
Adobe Student and Teacher Editions give the end user all the features and functionality of the commercial versions. However, Student and Teacher Edition software is for installation solely on private computers and for noncommercial purposes.
Can a Student and Teacher Edition also be used for commercial purposes?
No. Student and Teacher Edition software is for noncommercial purposes only.
How many versions of a Student and Teacher Edition can be purchased?
Each eligible person may purchase only one Student and Teacher Edition per product. If further copies are bought by the same person, no serial number will be issued for them.
How many computers can a Student and Teacher Edition be used on?
A Student and Teacher Edition license can be installed on up to two computers (for example, a desktop and laptop). Activation ensures that no more than two computers can have the same serial number.
Can I upgrade from a Student and Teacher Edition?
Yes, a Student and Teacher Edition can be upgraded to a commercial version.
Can I resell a Student and Teacher Edition?
No, a Student and Teacher Edition may neither be sold by the licencee nor given to others for free.
Can I use a Student and Teacher Edition on a computer at school?
No, you may use your Student and Teacher Edition only on your own private computer.
Are the products received the current version of the software?
Yes, all products are the most up-to-date version.
What is included in the Student Edition Box?
Inside the box you will find the product CD and a sheet of paper with a unique coupon code required to request your license serial number from Adobe and the instructions on what you need to complete this. There is a 30 day trial of the software that can be used while waiting on this license serial number.
Are manuals included with the products?
The product package contains no printed manual. The documentation is provided in electronic form on the CD.
Which platforms are supported by the Student Edition?
Versions are available for both Windows® and Mac OS platforms.
Does the Student Edition have restricted functionality?
No, however, Adobe Student Edition software is for installation solely on private computers and for noncommercial purposes only.
Is there a time limit on using the Student Edition?
No, there is no time limit on using the Student Edition.
Adobe Student and Teacher Editions are for use by:
University and college students - students enrolled at a higher education institution defined as an accredited public or private university or college (including community, junior, or vocational college) that grants degrees requiring not less than the equivalent of two years of full-time study
Primary and secondary school students - students enrolled at an accredited public or private primary or secondary school providing full-time instruction
Faculty and staff - teachers and staff employed by an accredited primary or secondary school, or a public or private university or college
How must evidence of eligibility be provided?
Proof of eligibility will be requested during the process of registering your software online to receive your license serial number. You will be asked to upload a evidence to prove your student status (please see below).
Required proof of eligibility
The following is needed to provide evidence of eligibility:
Students
Students must provide a photocopy of a valid, current student ID that includes the student's name, date, and a photo. If the student does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:
? Official, current non-photo student ID with name and date
? Official, current school transcript indicating name of school and student
? Official, current school tuition bill indicating name of school and student
? Official, current report card indicating name of school and student
? Other official dated proof of enrollment
Other official proof of enrollment: Students who are under 18 and do not have a valid photo ID may provide an official letter from their eligible school stating their name and current enrollment status.
Students who are under 18 and do not have a valid photo ID may provide an official letter from their eligible school stating their name and current enrollment status.
Teachers, faculty, and staff
Teachers, faculty, and staff must provide a photocopy of a valid, current school ID that includes their name, date, and a photo. If the individual does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:
? Faculty or staff paycheck stub
? Official letter from the registrar of the educational institution
How can I be sure that I am eligible?
On the Adobe website, the conditions of
eligibility are listed. If you are not sure whether you are eligible, please ask your reseller or send an e-mail query to
edu-online@adobe.com
Can I exchange or return the product?
No, the product cannot be exchanged or returned. For this reason, please verify before purchasing whether you are an eligible user.
Licence
Can a Student and Teacher Edition also be used for commercial purposes?
No. Student and Teacher Edition software is for noncommercial purposes only.
How many versions of a Student and Teacher Edition can be purchased?
Each eligible person may purchase only one Student and Teacher Edition per product. If further copies are bought by the same person, no serial number will be issued for them.
How many computers can a Student and Teacher Edition be used on?
A Student and Teacher Edition license can be installed on up to two computers (for example, a desktop and laptop). Activation ensures that no more than two computers can have the same serial number
.
Can I upgrade from a Student and Teacher Edition?
Yes, a Student and Teacher Edition can be upgraded to a commercial version.
Can I resell a Student and Teacher Edition?
No, a Student and Teacher Edition may neither be sold by the licencee nor given to others for free.
Can I use a Student and Teacher Edition on a computer at school?
No, you may use your Student and Teacher Edition only on your own private computer
